Cancellation & Return & Exchange

Return and Exchange Policy

To return or exchange your product(s), you must send the product(s) with all original invoices and copies, a brief note explaining the reason for the return or exchange, in their original packaging, with all accessories and packaging materials intact. The product(s) must be in undamaged, unused, and resellable condition. Used products and those without invoices are not eligible for return or exchange.

Return and Exchange Address and Contact Information

Address: Halkalı Asfaltı No:193 Sefaköy/Istanbul-TURKEY

Phone: +90 212 426 71 74
Email: info@shieldnetstore.com

Exchange

You can process your exchange within 30 days from the date you receive your order. First, you need to confirm the availability of the product with our customer service representative. Once the exchange process is initiated, your invoice and complete product will be examined by the shieldnetstore.com technical team.

For exchange requests that meet the above conditions, you will be notified via email, and the exchange will be processed, and the product(s) will be shipped. Alternatively, you can also exchange the product(s) with their invoices at any of our nearest stores.

Return

You can process your return within 14 business days from the date you receive your order. Your invoice and complete product will be examined by the shieldnetstore.com technical team. Return requests that meet the above conditions will be approved. Once the return is approved, the refund will be processed within the legal period of up to 10 business days, based on the payment method used for your purchase. Your bank may not reflect credit card refunds to your account on the same day. In this case, you need to contact your bank’s credit card service. For installment sales, refunds are reflected on your credit card as an additional balance each month by your bank. If you received your product with "Cash on Delivery," the refund will be transferred to the IBAN or bank account number you provide.

Shipments that do not comply with the return conditions stated above will not be accepted. If the original invoice is not sent, VAT and other legal liabilities cannot be refunded. If you do not have an invoice, you must contact us at +90 212 426 71 74 or via email at info@shieldnetstore.com before returning the product to obtain information about the return and exchange process.

Shipping Costs for Return and Exchange

For return or exchange requests, all shipping costs are the responsibility of the customer. The customer may use any shipping company they prefer when sending the product. Shipments with the recipient’s payment option will not be accepted. Please ensure that you return the product(s) in accordance with the above conditions and in complete form.

Order Cancellation

You can cancel your order on the same day before it is shipped by calling +90 212 426 71 74 or by sending an email to info@shieldnetstore.com. Orders that have been delivered to the shipping company cannot be canceled. After receiving the “Order Canceled” notification email, the full amount will be refunded to your credit card or bank account used for the payment. For installment sales, refunds will be reflected as an additional balance each month on your credit card by your bank.